Shipping Policy
Shipping Policy
Thank you for visiting and shopping at GEN U US PRODUCTS.
****Domestic Shipping Policy****
Shipment processing time
All orders are processed within 3-4 business days of receipt. Orders are not processed or shipped from Friday, 12 pm EST through Sunday, or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.
****Shipping rates and delivery estimates****
Shipping charges for your order will be calculated and displayed at checkout.
****ALL Domestic Shipping within the United States is Free Standard Shipping****
****Overnight delivery is not available within the continental United States****
GEN U US PRODUCTS ships to addresses within the US, US Territories, and APO/FPO/DPO addresses.
****Shipment Confirmation and Order Tracking****
You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.
****Damages****
GEN U US PRODUCTS. If you received your order damaged, please provide photos of the damages before returning by mail, email pictures to genuus2020@gmail.com so we can process your refund if approved. If package is lost, please email GEN U US PRODUCTS genuus2020@gmail.com. If carrier shows delivered, we must file a claim with the carrier before we can start your refund process. A.
****International Shipping Policy*****
GEN U US PRODUCTS currently do ship outside the continental US. We ship to Australia, Canada, Mexico, Ireland, United Kingdom. Shipping charges for your order will be calculated and displayed at checkout.
All orders are processed within 4-5 business days of receipt. Orders are not processed or shipped from Friday, 12 pm EST through Sunday, or holidays.
If GEN U US PRODUCTS are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.
****Customs, Duties, and Taxes
GEN U US PRODUCTS is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).
****Incorrect Shipping Addresses and Refused Delivery****
We make every attempt to validate the shipping address provided at checkout to ensure its recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.
Gen U Us Products will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.
****Missing or Stolen Shipments****
If you didn't receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:
Or alert us at genuus2020@gmail.com
We will file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation.
Thank you for visiting and shopping at GEN U US PRODUCTS.
****Domestic Shipping Policy****
Shipment processing time
All orders are processed within 3-4 business days of receipt. Orders are not processed or shipped from Friday, 12 pm EST through Sunday, or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.
****Shipping rates and delivery estimates****
Shipping charges for your order will be calculated and displayed at checkout.
****ALL Domestic Shipping within the United States is Free Standard Shipping****
****Overnight delivery is not available within the continental United States****
GEN U US PRODUCTS ships to addresses within the US, US Territories, and APO/FPO/DPO addresses.
****Shipment Confirmation and Order Tracking****
You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.
****Damages****
GEN U US PRODUCTS. If you received your order damaged, please provide photos of the damages before returning by mail, email pictures to genuus2020@gmail.com so we can process your refund if approved. If package is lost, please email GEN U US PRODUCTS genuus2020@gmail.com. If carrier shows delivered, we must file a claim with the carrier before we can start your refund process. A.
****International Shipping Policy*****
GEN U US PRODUCTS currently do ship outside the continental US. We ship to Australia, Canada, Mexico, Ireland, United Kingdom. Shipping charges for your order will be calculated and displayed at checkout.
All orders are processed within 4-5 business days of receipt. Orders are not processed or shipped from Friday, 12 pm EST through Sunday, or holidays.
If GEN U US PRODUCTS are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.
****Customs, Duties, and Taxes
GEN U US PRODUCTS is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).
****Incorrect Shipping Addresses and Refused Delivery****
We make every attempt to validate the shipping address provided at checkout to ensure its recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.
Gen U Us Products will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.
****Missing or Stolen Shipments****
If you didn't receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:
Or alert us at genuus2020@gmail.com
We will file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation.
